Frequently Asked Questions
Is there a money back guarantee?
What if there's a problem with my order?
What if I'm not quite sure what product is best for my need?
Will I receive a confirmation phone call or email after I place my order?
Can I cancel an order once it has been placed?
Will my information be sold to other companies?
Do I have a particular sale representative I have to ask for when I call?
What are my payment options?
Is there a cancellation fee?
When my order is placed online, how long does it take to be processed?
Does state sales tax apply to my order?
How much are shipping charges for my order?
Can I use a purchase order for my order?
We stand behind our products, and are not satisfied until you are satisfied. We welcome your feedback on any product you purchase.
Call us at 1-800-237-1324. If your product isn't exactly what you wanted, we'll pick it up--at no cost to you. We’ll make it right or it’s FREE. We stand behind all our products, and want to be the company you rely on day after day.
We can help. Our expert Customer Service team is dedicated to understanding your business! We can talk you through the options available to you! Call us at 1-800-237-1324. We'd love to talk to you!
Phone: 1-800-237-1324 • Email: firstname.lastname@example.org
Yes! You will receive an email confirmation the same day you place your order. It will list the items you’ve ordered as well as how to contact us if there is a problem.
Our warehouse starts pulling your order as soon as the order is entered! In the event you need to change your order, please give us a call at 1-800-237-1324 and we can ship you out the right item or take care of whatever you need.
Absolutely not! Discount Balloons will never sell your name or information to any company.
No-all of our call center representatives are industry trained to find you the solutions you need.
You can pay with any Visa, Mastercard, American Express, or Discover.
All orders placed by 4:30pm CST Monday-Friday will be processed and shipped the SAME business day.
Yes, all orders will be charged a sales tax following their individual state's tax rules in accordance to the Supreme Court's Wayfair decision. Texas customers are required to pay 8.25% sales tax and will also be charged on the order.
These rates apply to the Contiguous US only. For shipping outside this area there will be additional charges.
Yes, you can fill it in on the payment screen.
Customer satisfaction is our top priority at Discount Balloons; most items qualify for a refund with a few exceptions such as clearance items which are FINAL SALE. For complete details read our full Return Policy or call 1-800-237-1324 to speak with a customer service representative.