Frequently Asked Questions
Is there a money back guarantee? Can I return my items for a refund if I am not satisfied with my purchase?
What if there's a problem with my order?
What if I'm not quite sure what product is best for my need?
Will I receive a confirmation phone call or email after I place my order?
Can I cancel an order once it has been placed?
Will my information be sold to other companies?
Do I have a particular sale representative I have to ask for when I call?
What are my payment options?
Is there a cancellation fee?
When my order is placed online, how long does it take to be processed?
Does state sales tax apply to my order?
How much are shipping charges for my order?
Can I use a purchase order for my order?
How long do the Reusable Vinyl Balloons last?
Do I really need a compressor to inflate the balloons?
How long do you need to inflate the balloon for?
How do I install a Balloon Cluster?
Is there a money back guarantee? Can I return my items for a refund if I am not completely satisfied with my purchase?
Customer satisfaction is our top priority at Discount Balloons. We welcome any feedback on products purchase as stand behind our products and are not satisfied until you are. Most items qualify for a refund except CLEARANCE items which are FINAL SALE. For complete details read our full Return Policy or if you would like to speak with a customer service representative give us a call at 1-800-237-1324.
Call us at 1-800-237-1324. If your product isn't exactly what you wanted, we'll pick it up--at no cost to you. We’ll make it right or it’s FREE. We stand behind all our products, and want to be the company you rely on day after day.
Yes! You will receive an email confirmation the same day you place your order. It will list the items you’ve ordered as well as how to contact us if there is a problem.
Our warehouse starts pulling your order as soon as the order is entered! In the event you need to change your order, please give us a call at 1-800-237-1324 and we can ship you out the right item or take care of whatever you need.
Absolutely not! Discount Balloons will never sell your name or information to any company.
No-all of our call center representatives are industry trained to find you the solutions you need.
All orders placed by 4:30pm CST Monday-Friday will be processed and shipped the SAME business day.
Yes, all orders will be charged a sales tax following their individual state's tax rules in accordance to the Supreme Court's Wayfair decision. Texas customers are required to pay 8.25% sales tax and will also be charged on the order.
Multi color vinyl balloons clusters have high impact when it comes to attracting attention. The balloons were made to inflate and deflate after usage to preserve the quality of the vinyl material. This product can last up to 10 months with proper care and storage. Simply put safely store balloons and pole in a storage closet away from sharp objects and direct contact with any heated objects such as hot water heaters. We recommend replacing balloons every 3 months to refresh and renew your cluster with the latest color trends.
We suggest using the air compressor to fill the balloons quickly and safely to size. The design of the hole is most compatible to the air compressor we sell. Please be advised that the air compressor is sold separately.
For all balloons we recommend inflating the balloon anywhere from 30 – 45 seconds. Feel free to give it more air if you feel you have not maximized the size of the balloon. After all it was designed to expand and not burst!