Frequently Asked Questions

Is there a money back guarantee? Can I return my items for a refund if I am not satisfied with my purchase?
What if there's a problem with my order?
What if I'm not quite sure what product is best for my need?
Will I receive a confirmation phone call or email after I place my order?
Can I cancel an order once it has been placed?
Will my information be sold to other companies?
Do I have a particular sale representative I have to ask for when I call?
What are my payment options?
Is there a cancellation fee?
When my order is placed online, how long does it take to be processed?
Does state sales tax apply to my order?
How much are shipping charges for my order?
Can I use a purchase order for my order?
How long do the Reusable Vinyl Balloons last?
Do I really need a compressor to inflate the balloons?
How long do you need to inflate the balloon for?
How do I install a Balloon Cluster?

Is there a money back guarantee? Can I return my items for a refund if I am not completely satisfied with my purchase?

Customer satisfaction is our top priority at Discount Balloons. We welcome any feedback on products purchase as stand behind our products and are not satisfied until you are. Most items qualify for a refund except CLEARANCE items which are FINAL SALE. For complete details read our full Return Policy or if you would like to speak with a customer service representative give us a call at 1-800-237-1324.


What if there's a problem with my order?

Call us at 1-800-237-1324. If your product isn't exactly what you wanted, we'll pick it up--at no cost to you. We’ll make it right or it’s FREE. We stand behind all our products, and want to be the company you rely on day after day.


What if I'm not quite sure what product is best for my need?

We can help. Our expert Customer Service team is dedicated to understanding your business! We can talk you through the options available to you! Call us at 1-800-237-1324. We'd love to talk to you!
Phone: 1-800-237-1324 • Email: contact@discountballoons.com


Will I receive a confirmation phone call or email after I place my order?

Yes! You will receive an email confirmation the same day you place your order. It will list the items you’ve ordered as well as how to contact us if there is a problem.


Can I cancel an order once it has been placed?

Our warehouse starts pulling your order as soon as the order is entered! In the event you need to change your order, please give us a call at 1-800-237-1324 and we can ship you out the right item or take care of whatever you need.


Will my information be sold to other companies?

Absolutely not! Discount Balloons will never sell your name or information to any company.


Do I have a particular sale representative I have to ask for when I call?

No-all of our call center representatives are industry trained to find you the solutions you need.


What are my payment options?

You can pay with any Visa, Mastercard, American Express, or Discover.


Is there a cancellation fee?

No.


When my order is placed online, how long does it take to be processed?

All orders placed by 4:30pm CST Monday-Friday will be processed and shipped the SAME business day.


Does state sales tax apply to my order?

Yes, all orders will be charged a sales tax following their individual state's tax rules in accordance to the Supreme Court's Wayfair decision. Texas customers are required to pay 8.25% sales tax and will also be charged on the order.


How much are shipping charges for my order?

Shipping Charges


Can I use a purchase order for my order?

Yes, you can fill it in on the payment screen.


How long do Reusable Vinyl Balloons last?

Multi color vinyl balloons clusters have high impact when it comes to attracting attention. The balloons were made to inflate and deflate after usage to preserve the quality of the vinyl material. This product can last up to 10 months with proper care and storage. Simply put safely store balloons and pole in a storage closet away from sharp objects and direct contact with any heated objects such as hot water heaters. We recommend replacing balloons every 3 months to refresh and renew your cluster with the latest color trends.


Do I really need a compressor to inflate the balloons?

We suggest using the air compressor to fill the balloons quickly and safely to size. The design of the hole is most compatible to the air compressor we sell. Please be advised that the air compressor is sold separately.


How long do you need to inflate the balloon for?

For all balloons we recommend inflating the balloon anywhere from 30 – 45 seconds. Feel free to give it more air if you feel you have not maximized the size of the balloon. After all it was designed to expand and not burst!


How do I install a Balloon Cluster?

Please see our installation instructions here. Or check out our YouTube channel for all of our assembly instructions videos. If it still doesn’t make sense, our team of professionals are on standby to walk you through getting set up. Give us a call at 1-800-237-1324.